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FAQs

ABOUT

What does Pureance mean?

Pureance encapsulates the harmony of purity and elegance in skincare for women. Pureance stands for a sophisticated skincare journey, where purity meets performance to enhance the natural beauty that comes with wisdom and experience.

It's about embracing your age with pride and caring for your skin with products that are as genuine and dignified as you are. With Pureance, reveal the most exquisite version of your skin, touched by the simplicity and integrity of nature.

How long does Pureance exist?

Founded in 2021, Pureance embarked on a transformative journey, culminating in a rebranding in 2023, with a renewed focus on mature women. This strategic shift was inspired by the desire to more deeply connect with the unique experiences of women navigating the complexities of menopause.

What makes Pureance different from its competitors?

Pureance distinguishes itself in the skincare realm with its commitment to uncompromised purity, boasting USDA-certified organic credentials across its product line. This seal of approval guarantees that every item is free from harsh chemicals, offering women, especially those navigating the transformative period of menopause, a trusted solution for their skin and health.

Not just focusing on safety, Pureance innovates by providing organic counterparts to sought-after skincare components like Retinol, Hyaluronic Acid, and AHAs. Tailored for those with sensitive or evolving skin needs, Pureance employs nature's potent alternatives, such as Bakuchiol and Tremella mushroom, ensuring effective results without the adverse effects commonly associated with synthetic ingredients. Pureance is your partner in embracing skin changes with confidence, purity, and grace.

Does Pureance have any community engagement initiatives?

Yes, Pureance is deeply committed to fostering a vibrant, supportive community. Through our active presence on all major social media platforms, we engage daily with our audience, united under the hashtag (#IAmPureance).

In 2024, we're excited to expand our community engagement with initiatives designed to bring our users closer together. This includes spotlighting transformative skin stories from women within the Pureance community and enriching our platforms with expert-led educational content.

By collaborating with dermatologists and healthcare specialists, we aim to empower our community with knowledge, ensuring they feel supported and informed on their skincare journey.

Are there any charities or causes that Pureance supports?

Pureance is passionately dedicated to empowering women, particularly in raising awareness around the journey of menopause. While we do not currently partner with specific charities, our mission extends beyond skincare to include nurturing a broader understanding and conversation about menopause.

Our commitment is reflected in our efforts to create a supportive community and provide resources that help demystify and destigmatize this natural phase of life. As Pureance continues to grow, we remain open to exploring partnerships with organizations that align with our core values of support, education, and empowerment for women navigating menopause.

ORDERS

How to place an order?

Easily place your order by visiting our store page at pureance.com, where you can browse our full range of skincare products and enjoy a smooth, hassle-free shopping experience.

Can I track my order?

Yes, once your order is placed, we'll email you the tracking information so you can follow its journey.

Can I modify or cancel my order? 

Yes, you can modify or cancel your order by contacting us via phone or email, or directly through your account settings, before it reaches the shipping stage.

How frequently will I get the products I subscribed to?

Receive your subscribed products based on your selection: monthly, bi-monthly, or quarterly. Choose your preferred frequency at subscription setup for customized delivery intervals.

How do I modify my subscription?

Modify your subscription easily by phone, email, or directly through your account settings. Adjust frequency, product choices, or cancel at any time with just a few clicks.

How to know if I’m on a product subscription?

Upon purchasing, you'll receive a welcome email confirming your enrollment in our subscription program. Additionally, we send pre-shipment notifications 10 days before each automatic order to keep you informed. You can also check your subscription status anytime through your account on our website for complete transparency and control.

How long does the delivery take to arrive in the USA?

Delivery within the USA typically takes 3-5 working days. We strive to ensure your products reach you swiftly and securely.

How do I know when my order will arrive?

You'll be informed of your order's arrival through the tracking number provided via email. This allows you to monitor its journey and the estimated delivery date more accurately.

Is shopping on Pureance secure?

Yes, shopping on Pureance is highly secure. We employ advanced SSL encryption technology across our entire website to protect your personal and payment information. This means you can browse, select, and purchase our skincare products with confidence, knowing that your data is safeguarded throughout your entire shopping experience on our platform.

Is gift wrapping available?

Currently, Pureance does not offer specific gift-wrapping services. However, we're excited to announce that our products will soon be presented in premium packaging. This upgrade will make Pureance items an even more attractive choice for gifting, ensuring that each product arrives looking elegant and ready to delight any recipient.

SHIPPING & RETURNS

Where are your products shipped from?

Our products are shipped directly from our facility in Virginia, USA.

How much does the shipping cost?

Shipping is free within the USA, while costs for international shipments vary. For more details, please visit our shipping rates & policies page.

How will my order be shipped in the USA?

Orders in the USA are shipped via the United States Postal Service (USPS) for reliable delivery.

How long will my order take to ship?

Orders are promptly processed and shipped within 1-2 working days. Delivery times may vary based on your location. 

Can I return the products I ordered?

Pureance prioritizes your satisfaction with a 1-Year Money Back Guarantee and a 1-Year Exchange Guarantee. Not satisfied? Return the empty or unused product within 1 year for a full refund. For more information, please visit our return/exchange policy page.

How do I place a return or exchange?

Contact customer support at support@pureance.com or call (800) 595-0735 for an Exchange Merchandise Number (EMA#) and instructions.

Choose between a refund or an exchange for any product of equal or lesser value, with free shipping on exchanges. Note, return shipping costs are your responsibility. All returns must include the original invoice or EMA# for processing. Refunds are issued within 72 hours of receipt, with bank processing taking up to 5 additional days. More information is available at our terms and conditions page.

Can I buy your products in person?

Currently, Pureance products are exclusively available through online channels. You can purchase them on our website, as well as through major e-commerce platforms like Amazon, Walmart, and Flaire. This approach ensures convenient shopping from anywhere, anytime, directly to your doorstep.

PRODUCTS

Can I receive a sample?

Yes, Pureance is delighted to consider sample requests. Please send us your inquiry at support@pureance.com, including your reasons for wanting to try our products. We're eager to hear your story and will respond to all requests with details on how we might accommodate you.

What is the shelf life of a product before opening it?

Each Pureance product is designed with longevity in mind, boasting a shelf life of 2 years before opening. This ensures that your skincare remains effective and safe to use, storing the purity and quality you expect from our formulations.

What is the shelf life of a product once I have opened it?

After opening, we recommend using Pureance products within 6 months to experience the optimal benefits and effectiveness. This time frame ensures that the integrity and potency of our ingredients remain at their peak for your skin's benefit.

Where are Pureance products made?

Pureance takes pride in crafting its products in Canada, utilizing the finest ingredients and manufacturing processes. This commitment to quality ensures that every product meets our high standards and delivers the exceptional skincare results for which Pureance is known.

Does it have a money-back guarantee if the product doesn't work?

Absolutely, if you're not satisfied with the results, we offer a money-back guarantee.

What future products will you release?

We're in the process of developing a range of products, including cleansers, moisturizers, and more, based on the feedback and necessities our valued customers express. Our goal is to ensure you have access to a complete skincare solution that meets all your needs with the quality and effectiveness you've come to expect from Pureance.

CONTACT US

If you haven't found the answer you're looking for, we're here to help! Please don't hesitate to reach out to our support team with any inquiries or for further information. Visit our contact page to get in touch. We're committed to providing you with the assistance you need and ensuring all your questions are answered.